Alexander Forbes

After a project for the Alexander Forbes Risk Services Claims Processing division the below results were achieved which proved the business case for investing in the MetaPerformance exercise (what Alexander Forbes received in terms of a Return far exceeded what they paid in Consulting fees – a very large ROI):

Project Deliverables:
-Volume throughput: 30% additional capacity created.
-Turn-around Times: 24% reduction.
-Risk Reduction: More accurate measure of estimates.
-Reduction in customer complaints of up to 25%.
-Rejected Claims Count: Improved claim rejection of 7.5%.